Politique de remboursement

30-Day Money-Back Guarantee
We want you to love your CozyStep. If you’re not completely happy, you can request a return within 30 days of delivery. Return shipping costs are paid by the customer, unless the item is defective, damaged or not what you ordered (see below).

Return shipping
If you return an item because you changed your mind, you are responsible for the cost of return shipping. We recommend using a tracked service and keeping your proof of postage and tracking number until your refund is complete. We cannot be responsible for items lost or damaged on their way back to us. Original shipping costs are non-refundable for returns that are not due to a defect or error on our part, except for the standard shipping cost where required by law.

Refunds
Once we receive your return (or proof that you have sent it), we will refund the price of the item to your original payment method within [14] days. Express shipping upgrades are not refunded.

Damaged, defective or incorrect items
If your order arrives damaged, does not work properly or is not what you ordered, contact us within [14] days of delivery at [support email] with your order number and photos or a short video. We will send a replacement or a full refund, including the cost of return shipping, at no extra cost to you. If CozyStep ever seems to heat abnormally, unplug it immediately, stop using it and contact us.