Política de envío
Where we ship
We ship to [Spain, the rest of the EU / list of countries]. If your country is not available at checkout, contact us at [support email] and we will let you know if we can arrange delivery.
Processing time
Orders are processed within [1–3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email when your order is placed and another one, with your tracking number, when it ships.
Delivery time
| Destination | Estimated delivery time (after dispatch) |
|---|---|
| Spain | [X–X] business days |
| Rest of the EU | [X–X] business days |
| [Other regions] | [X–X] business days |
These are estimates, not guarantees. Delays can happen due to customs, carrier issues, weather or peak periods such as Christmas. In any case, we will deliver your order within 30 days of the order date, unless we agree on a different date with you.
Shipping costs
[Option A: We offer free standard shipping on all orders.]
[Option B: Standard shipping costs [€X]. Orders over [€X] ship free.]
The exact shipping cost is shown at checkout before you pay.
Tracking
Every order includes a tracking number sent to the email you provided. Tracking information can take [24–72] hours to update after your order ships. You can check your order status at any time using the link in your shipping confirmation email.
Customs, duties and taxes
[Option A: All prices include VAT and any import duties. You will not pay extra at delivery.]
[Option B: Orders shipped outside the EU may be subject to customs duties or taxes, which are paid by the customer.]
Incorrect or incomplete address
Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an incorrect address entered by the customer. If an order is returned to us because of an incorrect address, we can reship it once you cover the new shipping cost.
Lost, delayed or damaged packages
- Delayed: if your order has not arrived [X] days after the estimated delivery date, contact us at [support email] with your order number.
- Lost: if the carrier confirms the package is lost, we will reship it or refund you in full.
- Damaged: if your package arrives damaged, contact us within [14] days of delivery with photos at [support email]. See our Return & Refund Policy for how we handle it.
Order changes and cancellations
You can change your address or cancel your order before it ships. Contact us as soon as possible at [support email]. Once an order has shipped, it cannot be modified, but you may return it in line with our Return & Refund Policy.
